I dont understand.. what do you mean?
you are not able to access that website?
Looked up a little more..
A ping via using the rogers DNS and also an alternative DNS (google), both reslove to 38.123.132.30, but BOTH WAYS are not responding to pings.
An NS lookup, via the rogers DNS resolves to the same IP above.
An NS lookup via the google DNS, though resloves to a 190.93.xxx.104 range
So it appears, that the rogers DNS servers, haven not FULLY updated to likely an IP change of where the servers are/have moved to. It appears googles.. MOSTLY have, but even not fuly (by the ping response problems still resolving to the wrong address).
So rogers yes, does need to full update their DNS entry for the site.
Unfortunately, this can happen with ANY provider at any time a site changes its locations.
Alternatively for the time being, you could change your DNS servers to say googles, and be able to access the site.
(i generally do this, as they are usually faster anyways :P). If you would like help with this, please ask.