hello peeps,
internet extreme (35mbps up, 3mbps down)
cgn2-rog router/modem
1 laptop (vista)
previous net: fibe 12 bell dsl (yes that's right).
technician came to install my new rogers internet. he did his tasks and everything was good. tested with his own laptop and made sure my laptop was able to connect to the internet both wireless and wired. before he left he suggested to do the speedtest to see how fast rogers internet is (since i asked about the actual speed advertised).
issue:
- connection dies during speed test. dies not drops as in pc or router has to be restarted in order to get connection back (100% true on wired connection. wireless gets the connection back some times). diagnose and repair does not do anything.
- normal use such as browsing, email, etc the connection stays and same performance as bell based on observation during normal use.
- bell internet is still active but will be disconnected in a day or so.
speed test:
1) ping test - normal
2) download test - spikes up to super speed then gradually slows down and continues to decrease until connection dies. network becomes unidentified network and no connection to internet is being reported.
3) upload test - usually never reached on wired connection. it sometimes comes back on wireless.
wireless speed test:
average 3mbps down, 3mbps up.
the issue has been reported to rogers. tech rep confirmed that she doesn't see any issues on rogers side. did the usual modem reboot, clearing interference etc and nothing. a technician is scheduled to come to investigate the line. note that the first tech confirmed everything was ok when he came to install the router.
i know my laptop is capable of higher internet speeds and from my bell internet, my speed hovers between 10-12ish mbps download (speed test). i've connected my laptop to my friends connection and have had 23-25 mbps down (speedtest on internet express), and over 50 something on others (teksavvy, and my work network not sure of provider but if i remember correctly we have minimum t1 speed).
anyone else experienced this before and (hopefully) got it resolved? the deal is good pricewise, but the advertised speed is not realized on actual use. my bell fibe 12 (12mbps down) is 2.5 times faster if comparing it right now with my supposed rogers extereme internet (35mbps down). though a little cheaper :)
anyhow, any input, advise?! thanks in advance.
