I have never been able to access the Detailed Usage section of My Account. I can only ssee what I've used so far in the month and when I selected the 3 options to drill down further, it always took me to a screen asking me to Register and then it would say I was already registered. So obviously an error. FInally I contacted the Chat person yesterday morning and despite my continually telling her and even sending print screens, she continued t point me to the .pdf of my bill for internet usage. No matter how hard I explained (as best one can do in Chat) was she able to even understand the issue. I then called Customer Service - alas a person! This lady told me it was because I didn't have Internet Explorer v11 (really???) and I should have Firefox or other browser. Since I had Firefox, I tried again, but exactly the same. Finally deciding I was infinitely more capable of troubleshooting, I had another Chat and asked the person to remove me from My Rogers so I could in fact Register. Seemed a logical thiing to do, Then I Chatted back to have my account re-Registered (seems I couldn't do it because my email address already existed). Voila, it all worked and now I can see the Detailed Usage. The irst lady was so useless - why is Rogers even paying her? And telling me it was my browser??? I really and truly feel Rogers should have been able to troubleshoot such a simple problem. I am a retired IT person and I could do it... For a company of this magnitude to be so totally incapable just boggles the mind. Not impressed!!!!!
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