Could be doing maintenance too.. might clear up after a few weeks..
I can understand if you did though.
Just make sure to do ALL your research first.
Check with others in the area with the same thing, see how theirs is (dont want to walk into a similar thing).. and that their packages can offer comparable.
(EG: here the fastest DSL offered is 1/5 the fastest i can get with rogers.. and aful upload speeds)