Just upgraded to Rogers Fiber Hybrid 250. However, the download speed is just 20-30Mbps compared to the advertised 250Mbps, though I am satisfied with the upload speed.
So I contacted the customer service, who, in the end failed to solve the problem and suggested checking the network card or exchanging the modem (CGN3).
I am using the PC with onboard Realtek GBE PciE whose connection went only up to 100Mbps possibly due to the 100/10 switch we have downstairs. But the question is, why it just went 30Mbps and failed to at least reach 80-90Mbps like the previous package we have (Rogers Ultimate Hi-Speed Unlimited).
http://www.speedtest.net/my-result/3567321681 (CGN3 modem, Hybrid Fiber 250)
http://www.speedtest.net/my-result/3147204888 (the highest Rogers Ultimate performs on the same hardware.)
Even when i grabbed one of friend's notebook who has a Gigabit ethernet port, the direct-to-modem connection shows 1.0Gbps but the internet download speed is still horrible.
Is it the problem with the modem itself?