croquette wrote:Just upgraded to Rogers Fiber Hybrid 250. However, the download speed is just 20-30Mbps compared to the advertised 250Mbps, though I am satisfied with the upload speed.
So I contacted the customer service, who, in the end failed to solve the problem and suggested checking the network card or exchanging the modem (CGN3).
I am using the PC with onboard Realtek GBE PciE whose connection went only up to 100Mbps possibly due to the 100/10 switch we have downstairs. But the question is, why it just went 30Mbps and failed to at least reach 80-90Mbps like the previous package we have (Rogers Ultimate Hi-Speed Unlimited).
http://www.speedtest.net/my-result/3567321681 (CGN3 modem, Hybrid Fiber 250)
http://www.speedtest.net/my-result/3147204888 (the highest Rogers Ultimate performs on the same hardware.)
Even when i grabbed one of friend's notebook who has a Gigabit ethernet port, the direct-to-modem connection shows 1.0Gbps but the internet download speed is still horrible.
Is it the problem with the modem itself?
How long ago did you receive the modem?
There are some issues with earlier firmware, and can take 3+ days for it to get the latest firmware pushed. That MIGHT solve some.
The other part.. MIGHT be with that switch, even if its the latest firmware..
The unit has some issues linking properly with some 10/100 devices.. so it could be choking out at that point and effecting the speed
Latest firmware, with a gigabit connection to it, should be fine.