shum99 wrote:Yes, when I say re-plug the cable, I mean the cable into the modem. Power off the modem doesn't help at all. I don't need to power off, just take off the cable and put back. Sometimes, just screw it looser or tighter then the signal is back. Since both the new modem and old modem behave same, I don't think it is the modem issue. And I have changed to new cable with new split and it is still same. I doubt it is the cable itself. At night, it can stay till 3-4 hours (9pm - 12pm) and then drops at the midnight. Rogers told me the whole street is fine. Then it must be my house. I didn't change any configuration for a long time. Can't be my settings' problem.Having a slow constant DSL internet is better than on/off all day long.
I didn't try to swape the cable from the modem to the PC. Can I plug the cable right into the laptop or PC? I didn't know that.
Another technician will come over tomorrow and I will have him sit till my internet goes down.
If, all that you are doing, is removing the cable connection from the wall to the modem... that is forcing it to re-establish a connection... its very unlikely a modem issue directly.. and more signal/what is getting to that box.
As datalink sugested... showing the modem channels when its up/down.. may show that its not being able to keep those channels bonded/in communication.
It might still be an overall street issue, etc.. not necessarily just your house.. it just doesnt become evident until under a certain load, etc.
If it was YOU that put a splitter in, etc.. that could be part of it.. as not all splitters are at the right ratings for the signal, etc.
Hopefully the next tech, can figure it out.