Hey guys, wondering if anyone could offer any advice to me. I've been disconnecting everyday (constantly) for around a month now. I've had 2 techs come to my home and switch the modem position in my home. So far it there has been no resolution and I really don't know what I can do.
Pretty much everytime I call into tech support they are telling me there was an outage and it will be resolved, but i'll disconnect every 5 minutes are so at night time.
I'm usually trying to play League of Legends when coming home from work, but just lag out constantly. Tried to use all the portforwarding options, dmz..
Here is some addition info and things I have tried
- Using a new Hitron modem, switched from the other Docsis one a few weeks ago, but encountered the same problem with both.
- Only using ethernet
- Replaced all coax cables
- moved location of the modem to get the best signal
- replacing all ethernet cables
- factory reset of modem
- Enabled myself to DMZ for a night to test
- Turned modem on bridge mode
- Removed all signal boosters from my home
- use google dns
Most of my Traceroutes look like this (not sure if it is normal)
Tracing route to rogers.ca [207.245.252.27]
over a maximum of 30 hops:
1 4 ms 9 ms 9 ms INTEL_CE_LINUX [192.168.0.1]
2 * 18 ms 13 ms INTEL_CE_LINUX [7.11.161.197]
3 48 ms 28 ms 28 ms van58-6-240-89.dynamic.rogerstelecom.net [209.14
8.240.89]
4 15 ms 42 ms 37 ms so-5-0-3.gw02.mtnk.phub.net.cable.rogers.com [66
.185.81.129]
5 * * * Request timed out.
6 30 ms 28 ms 30 ms ge10-1.gwy2-tor.bb.allstream.net [216.191.65.129
]
7 23 ms 29 ms 28 ms 10ge4-11.hcap9-tor.bb.allstream.net [199.212.169
.202]
8 15 ms * 32 ms 66-46-129-178.dedicated.allstream.net [66.46.129
.178]
9 * * * Request timed out.
10 * 22 ms * INTEL_CE_LINUX [207.245.252.27]
11 71 ms 33 ms 16 ms INTEL_CE_LINUX [207.245.252.27]
Trace complete.
Tried asking for the Customer Advocacy Team department I was referred to but the phone support said there was no such department.
I would love to switch to another ISP but i'm afraid teksavvy would be using the same lines etc..
Regards,
Karman