smithsa wrote:I'm really not sure what the holdup is, but here's the latest status:
http://www.routercheck.com/2014/07/20/rogers-dpc3825-still-dont-get/
There was a ticket open to investigate what's going on. Not sure if that's meaningful though.
This is your typical 'it-is-impossible-to-reach-the-relevant-people-at-Rogers' problem. Call centers are trained to answer a specific set of problems, and this is clearly far outside their training... and I think it is very difficult, if not impossible, to get them to escalate a broad technical issue of this sort. The company is just not structured that way.
Have other cable operators already deployed the fix?