Hello,
So recently I switch to the Hybrid 30 270gb Internet Plan and was required to get a new modem from Rogers.
Now, I had a third party router attached to the rogers modem that was my source for wifi. In June, I had an unsually high usage in one day of over 100gb+ of download in one day. I contacted customer support and they said it might be someone who hacked into the third party router. After that, I disconnected the router and used only the modems wifi. Unfortunately, the problem still remained and my internet usage logs were ridiculous. I changed passwords and names for my wifi multiple times and nothing works. I asked customer service again, and they blamed my network security or possible virus on my computers. I did a full scan on all my computers using AVG, Kasperky and Windows defender and found no major treats. Recently, I limited my network to only two devices(one mobile, one computer) and had both devices off for one day BUT for some reason, still managed to use 300gb in that one day. Doesn't make any sense.
Does anyone know what is going on with rogers and what to do? This is getting frustrating and after 20 years of being a customer, this is how i am being treated. I don't feel the need to pay an extra $100 a month for this issue. Below are images of my logs. As you can see, my average usage is about 2GB a day not 300gb+ pay day. I also started a report with the customer service line about 2 weeks ago and havent received a call back.
What should I do??