That was going to be my next action. I spoke to Tech Support at Rogers again, and basically they couldn't see anything wrong again. He said that just because he couldn't see a problem doesn't mean there isn't one. Some or part of the modem may be fried. So he suggested the easiest thing would be to take the modem and swap it out, and if that doesn't help, then to check the network card. If it's the network card would that be covered under the extra warranty? Oh he also said it might be worth a try to reset the modem to factory settings and see if that helps. I will try that first before taking it in.
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