Hi Datalink,
Yes! This is indeed painful at this point.
To confirm, yes, I did swap the cgn out last week. I swapped it out the night before taking the PC itself into staples. New modem, new cable and still same problem. Following day took the PC itself in, and they hooked it up and it was working just fine for them, so they sent me back home saying the issue HAD to be from Rogers end.
New Developments:
Called the Rogers Customer Advocacy Team this morning, and basically did not get any further than I did with the regular tech support. According to them, my signals are all strong and not showing any problems anywhere. Therefore, he concluded that it must be a hardware issue with my computer. At this point I feel like a ping pong ball going back and forth between Rogers and Staples. He suggested that just because my computer worked fine at Staples, didn't mean there might still not be a problem with the network card. He said the storm could have damaged something, and it may just not be totally dead, and that if there was a short, it could cause it to work intermittently. Honestly, I'm not really buying it. I think they just don't know what to do with me, and are politely telling me to go be someone else's problem. Thoughts??
I'm really perplexed. On one hand, my system was working just fine all this time and the storm was the only coincidental thing that happened alongside the connection problems. The CAT guy tried to suggest some settings may have been changed or altered causing the computer to not recognize my modem - basically making it my fault again. I can guarantee that before this problem happened, there is NOTHING I touched in terms of setting or anything like that. All I have been doing is using my computer like always.
Lastly, I asked him why, if I had a wireless connection, that my wireless printer was not working? He had the nerve to tell me that I might have entered my wifi password wrong, since it was very long. I told him that I was positive that my password was entered correctly in all necessary places, and that if it were wrong, my printer would not have printed on that one day when the connection was back and working normally. He insisted that I may think it was right, but it could still be an error. This is pretty insulting considering it doesn't make any sense with what I am telling him. If my password has been entered wrong, there is no way it would communicate with my printer without an error. After installing the new modem, and changing the password from the default one that comes with the modem, and re-entering it on my printer as well to establish a connection, it printed fine when my wired connection came back.
Anyway, the only reasonable thing he suggested which I hadn't tried yet, was to plug my ethernet cable into anothe computer to establish if this connection problem was occuring only on this HP desktop, or everywhere. Since both my laptops are at my neighbours being cleaned up, I haven't had one available to do this with, I will get one back tonight and try it.
So this is the latest thus far. Oh yeah, he did suggest the Rogers Tech Experts which is a paid service but as far as I'm concerned they are only going to do as much as these guys have but charge me for it.
Any ideas? Does the network card theory sound plausible?