Same here. The speedtest.net as well as the Rogers speed tests don't even complete and get stuck doing their thing which never happened to me before so I knew there was a network problem somewhere.
Well, after waiting several days for a technician to come out for this problem he came this morning. The tech at least was very helpful and seemed to know his stuff and didn't mind me helping him with the network tests using my computers along with his testing devices.
After the requisite telling me that my splitter and connections aren't Rogers' standard issues I let him replace those things he thought needed to be changed. I know this is part of their procedure so no point in arguing about it and it seemed to help signal levels just a bit anyway. My original problem however of packet loss for the internet service remained, as expected on my part.
By chance, the Rogers network vault is right behind my house so the tech had a look in there and performed additional loopback tests. This is where the fibre runs end and convert to coax cable for distribution to homes nearby. They supposedly discovered an amplifier that isn't working quite right but isn't down completely so the internet service works but not 100%. I know that some of my neighbours have had similar problems. They're dispatching a different tech to deal with this so for now I'm hopeful that in the next 24-48 hours or so they may actually fix this.
Given that this problem started since the ice storm we've had I wonder how many parts of the city are having similar issues given all the reports in here that sound very similar.