JohhnyRockets wrote:_________________________________________________________________VivienM wrote: I don't think there's anything particularly 'crappy' about the Rogers-provided modems, as modems Look, I think you need to get away from this mindset that you need to replace the modem. Plenty of people here use bridged CGN3s and get the right performance just fine. ____________________________________________________________
Therein lies the issue Vivien. The Rogers provided modems are not just modems; they are an all-in-one device with a built-in router. The fact that the modem works is fine, but the fact that the router portion does not work as advertised is not. Rogers advertises the CGN3 as follows: "Our Advanced Wi-Fi Modem delivers our fastest and farthest reaching Wi-Fi throughout the home. That makes it our best solution for households with multiple computers, game consoles, or tablets." Nothing could be further from the truth.
The bottom line is that Rogers is providing a gateway that only half works but charging their customers a higher price. Hitron does offer a 24-channel cable modem. Since Rogers is currently contracted to Hitron, the least they could do is offer the stand alone modem as an alternative to those who do not want a half-functioning gateway. It is not a mindset Vivien. It is something that only makes sense.
http://www.hitrontech.com/doc/product/52/CDA-32372_Datasheet.pdf
Look, I'd love to pay $4/month less and not have this extra functionality sitting here unused just as much as the next guy.
But the reality is that it will NEVER happen for as long as the 'average' consumer (who apparently somehow puts up with the mediocre wifi/NAT performance of these devices) now expects to have wifi (especially for their iPads or Ethernet-less Apple laptops) working 'out of the box' when the tech leaves their house/apartment.
Bell has heavily, heavily advertised all-in-one wifi solutions, included in your monthly fee, for years. And Bell and Rogers trade ads back and forth about who provides the best wifi (Bell has a new box with 802.11ac now, upping the ante).
Rogers cannot offer the 'all-in-one' thing for more money than a straight modem. If they do, every clueless person (and that's 90+% of their customer base) will presume that the cheapest option is good enough, will find themselves with no wifi or home network, and then will scream that Rogers is a bunch of greedy <censored> who want $4/month more so they can have the same service they had with Bell. And they will scream bait-and-switch.
So, the only way to offer straight modems and not have a customer service nightmare would be as a very secret option or at a higher price. Or perhaps some arrangement where you can only buy the modems, but not rent them. None of those I think are that much preferable than the status quo...
As I said, I don't like this, but I understand why they've chosen the compromise they have, i.e. only offer all-in-one devices, but make sure (unlike, it is worth noting, some other providers, including even the vaunted Google Fiber) that those devices have an easy-to-setup bridge mode and make sure that their phone reps are trained on activating bridge mode for you.