I have been using Rogers for over 15 years now. I have never had any issues. I use around 80 to 120 Gigs a month of Internet Data usage with a fmaily house hold. I have netflix (Lowest bandwidth setting), One Mac Mini, A PS3, and a Vonage phone and a few iPads. thecomputer is maybe used an hour a day if lucky and is mostly in sleep mode.
We rarely go over our usage I think once in the last 2 years around xmas. Now all of a sudden in the past 2 months I have used well over 1000 Gigs of my home intenet data plan. I didn't really look at it last month when i got the notices as I assumed I was going to be slighty over because the kids were watching more netflix or somthing. Then the flags went up this billing period as in 5 days of my billing cycle im almost at 700 Gigs!
With in five days my usage looks like this.
Is this thing being hacked for inernet use? I really doubt my neighbours are smart enough or have the need to do so. And also I would or should see them come up in the DHCP lease table if they were. When i look at my IP dhcp leased addresses for the past 5 days I dont see any other devices but my own,
Im really frustrated and will not accecpt these bills. As there is no reason why this should be happening and if it is indeed happening tech support should be able to help me trouble shoot it with out saying "You have a virus sir" They cant give me any information and are not willing to help me out. They are willing to give me one month with no overage costs which is nice but doesn't resolve the issue at all.
It may be time to leave Rogers as they just don't believe me that Im not racking up this sparatic traffic. If I am racking up this outragous traffic, Prove it!!! and help me determine where it is comming from. Give me an Ip address or a time of the day when its happening Somthing I can use to do some digging here on my end. To Find this so called "Virus" Which i believe is non exsistant. how can they track the traffic for billing purposes but have no information about the traffic. Or prove to me that its happening.
They said there is no logs in this router that will tell me when the traffic is happening Or on what IP. And they can magically monitor my usage for billing purposes but can not tell me when or where the traffic is going. I just don't believe that.
Signed ---- long time rogers user extreamly frustrated.