I "upgraded" from my pitiful old SMCD3GN w/ Rogers Ultimate to the AWESOME new Hitron CGN3 w/ Hybrid 150. I used to get an average of 90Mb/s, and now I get a stunning average of 30Mb/s. Within 4-hrs of installation of the modem and testing, I called in to complain, and asked that my former setup to be grandfathered back in, and they said "No."
I called up and bitched their phone jockeys out, going thru "Bryan", then "Vincent", until after 45 minutes and considerable cussing (my dinner was now cold) I finally got up to "Easton" in the management office. He tried to tell me that it just isn't possible to go back to my grandfathered plan, saying that I'd be best off with their "60 Megabyte" <sic> plan the Hybrid 60.
I asked him if he was sure, because doesn't he mean Megabit? He said no, that whatever the website says, "we always talk in megabytes when we talk about speeds".
After going off at him about the exponential difference between a megabit (signified by Mb) and a megabyte (signified by MB) I softly informed him that albeit I might know my rights, I won't be coming after him. I verbally explored the possibility of legal repercussions. He blew it off, stating that he wanted to help, but they simply cannot revert my contract to the grandfathered plan.
He then went on about how it would be so much better with the 150, as I will be getting a whopping 350GB of download. Even though they list the 60 at 120GB. So the fabrications of Mr Eastman pile up, like such dietary detritus, whatever is a poor helpless consumer to do? So I immediately requested to escalate to the President's Office, but he then said how how he'll have to get them to call me back, "probably in a couple days". So now I'm spinning up to season (salt & pepper) the local noosphere with my proposal, all in the interests of getting Rogers to step back from its ill-advised disposition. After all, I did tell the customer service rep that I don't like being extorted into following their intended course of action, but why on earth does Rogers need to give consideration to the ruminations of a lowly consumer?
I'm not gonna be able to consult with legal counsel until next week at the earliest, but it'll probably be a more reasonable course of action to get the Ontario Ombudsman, André Marin to pursue an investigation of Rogers tactics. In short, to make every reasonable effort at a amicable resolution, leaving any tortious action as an action of last resort.
But just out of curiosity, would anybody like to a part of a hypothetical class-action lawsuit against Rogers for its nefarious actions? You can drop me a note via advocacy@simplicit.me and I'll make sure to add you to my contacts. And what do you think about the technical calibre of Rogers management? Thanks guys, I really appreciate the feedback.
- Isaac
PS: Moral of the story? It's careless, bordering on foolhardy, to keep a man on hold, and away from his dinner.
Images:
This is a very clear before and after speedtest.
This is just an in-your-face picture suggesting the technical know-how of "Easton".
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