The most helpful Rogers employee I have dealt with so far was through Twitter, believe it or not, who suggested after a long string of DMs to take the router back to a Rogers store and swap it out. So that's what I'm doing tomorrow for the start of the new billing cycle. This present modem had not been wiped. I.e. I could see the name the previous owner had assigned to the modem AND the password! Which was quite alarming. I had to call Rogers so they could reset the modem remotely.
Then of course the weird usage happens. It's frustraing constantly calling Rogers and explaining that the passwords have been changed, there are no viruses, I don't use P2P. Doubly frustrating when they say "Have you been watching Netflix?". I explained I would have to have 30 TVs running simultaneous Netflix movies for 24 hours to get those download overcharges.
I had something life 860GB usage for the month ($1400) overcharge. Equivalent to watching 3000 hours worth of movies.......even through a calendar month only has 740 hours.
