Ugh... that's brutal!! Based on all I've read here, I can't imagine fighting this out with Rogers, because they don't seem willing or able to do anything. (Though I might register a complaint anyway)
And although I have some idea of what you're talking about, I'm not entirely clear on how to make this solution work. Do I need to buy a new router? Any suggestions? What do you use? What's the price range? And then what do I do? Where in the "chain" do I insert it: between the main cable and the Hitron box? Or after the Hitron box (which is connected to the main cable)?
Anything help you can provide would be greatly appreciated (and already is!). Thanks, ErikaK