I know you guys are getting frazzled by the situation. I know I am. But if we are going to have Rogers legimitately listen to this issue, it has to be with cool calm heads. We can't go into complaining how Rogers doesn't offer this that or the other. If they start seeing that kind of stuff in the threads, they will say "nothing we don't already know" and just completely discard all the other information here. Lets try keep this thread on topic, and to the point of troubleshooting the issue.
The next step would be to speak to a customer care manager to see if they can assist. If that doesn't work, then we have to contact the Office of the President. Before we contact the Office of the President, there has to be a record that an effort was made to resolve the issue with the manager. The final step if all else fails is to contact the Ombudsman.
After I've completed testing the gateway mode on my modem, I think my next step is to go back into bridge mode and have an installation of wireshark ready. I want to see if there's some garbage being spewed out of the LAN port as a possible cause to this issue.