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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

Your Signal Power levels are bad.  The Downstream is averaging around -11dBmV, it should be at 0 dBmV.  The operating range is spec'd at +15 to -15, but realistically they should normally be well...

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

Datalink wrote:You're only showing one upstream channel as well.  Don't know if you were not able to copy everything but there should normally be 3 upstream channels, possibly even 4 for higher rate...

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

In this case, with the power levels where they are, I'd call it an issue with the cable or connectors.  Because the output level is so high, its probable that the modem shuts down the upstream channels...

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Re: Rogers Hitron CGN3 - NEW FIRMWARE - 4.2.4.3

Can anyone advise how I can force a firmware update on the CGN3?I've had it now for a couple of months and it's still sitting on 4.2.4.1 and it's in Gateway mode.Would like the updated firmware so I...

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Re: Rogers Hitron CGN3 - NEW FIRMWARE - 4.2.4.3

If you call tech support they might be able to get you on a list to force an update.  Its possible that there wasn't enough of a difference between .4.1 and.4.3 to cause Rogers to commence another...

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Re: Rogers Hitron CGN3 - NEW FIRMWARE - 4.2.4.3

Other than a reboot to try and force it to communicate... It should have by now I would call in and see if they now can manually push it. Or go swap the unit, may be something preventing it from updating.

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

I would agree. Get rogers out to look at the power levels. Make sure they check every point. StreetEntry into the houseWhere it splits inside.At the modem.

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Re: new Yahoo page is terrible-how do I get the old one page and keep it

The new Rogers homepage is awful!! I see absolutelly no point in making all the changes and hype around these changes when the site is this bad. The formating and font is had to read and follow and I'm...

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

Thanks. The modem is connected to the cable directly with no surge protector on the cable line. I have had a tech out once before with my old modem rebooting all the time on it's own. He did mention...

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

So I deciided to move the modem to another outlet in the house. MUCH better. Noticeably faster now.  Downstream Port 1 2 3 4 5 6 7 8 Frequency (MHz) 621.000 591.000 597.000 603.000 609.000 615.000...

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

Ok, it sounds like you have more than one service in your home. If you have a laptop handy and don’t mind doing some of your own troubleshooting you could try the following just to check out your house...

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Re: Just upgraded to Hybrid Fibre 60 - CGN2 or CGN3?

Ok, you've done close to what I was suggesting.  Must be reading my mind.  Your downstream levels are much better but the upstream levels are still too high.  If you can, go one step further and...

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What's with Yahoo Mail always telling me to upgrade from IE11 to IE9?

What's with Yahoo always telling me to upgrade my browser from IE11 to IE9? !!! Duuh!

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Email question

I recently switched internet providers and lost my longtime rogers email address. Would anyone mind registering my old email address for awhile, so I can forward my emails to a new address? PM if able...

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Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Hello, Since I upgraded to the CGN3, I can not longer airprint from my iOS devices and in addition, my laptops cannot find the printer. Previously, I used an airport extreme and everything worked...

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Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Are your Cannon and HP printers running via wifi? The CGN3 does not appear to support wireless multicast which is required by many if not all wifi printers. There are different connection modes or...

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Re: What's with Yahoo Mail always telling me to upgrade from IE11 to IE9?

Put IE in Compatibility Mode...that might get rid of the message.

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Re: What's with Yahoo Mail always telling me to upgrade from IE11 to IE9?

Thanks. That seems to have worked; except I already had yahoo.com in compatibility mode due to previous problems, so I removed it. Yahoo gave me the option of uprgading to their new email format; and I...

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Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

Thanks for your reply. Yes, wireless, not wired. Attempted to setup printers first using wired connection. They work fine with a wired connection and again, are able to connect to the wireless network...

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Re: Can't configure HP ePrint/Apple Airprint on Hitron CGN3

As Datalink mentioned.. its an issue with the CGN3 and the multicast not working on the wireless part of it. Your best bet? would be to either set the CGN3 in bridge mode and use the airport extreeme...

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