Re: 2 weeks without service
I think the best way to get your issue escalated is when you speak to tech support next time, ask to speak to a manager and calmly discuss the issues you are having.
View Articleslow wifi
so i believe its been the past 4-5 months that i have been having a problem with my wifi. there are 3 people in my house that use the wifi at the same time and in december january and february there...
View ArticleRe: slow wifi
Hi, Can you go to the thread indicated below and follow my questions posted there in response to stavic's post:...
View ArticleRe: Does Cisco DCP3825 Support Hybrid Fibre 60? - save me from CGN3
Hi, I just upgraded from Express to Hybrid Fibre 60 and was told I needed to do an exchange. So I went to the Rogers store and turned in my old DPC3825 for a new DPC3825. The representative assured me...
View ArticleRe: Does Cisco DCP3825 Support Hybrid Fibre 60? - save me from CGN3
jjasonf wrote:Hi, I just upgraded from Express to Hybrid Fibre 60 and was told I needed to do an exchange. So I went to the Rogers store and turned in my old DPC3825 for a new DPC3825. The...
View ArticleRe: Does Cisco DCP3825 Support Hybrid Fibre 60? - save me from CGN3
Hi VivienM, Well, that's good to know. I thought perhaps it was a firmware update or minor internal hardware revision. The DPC3825 is still only $8, so that's good too. I actually do a 2 router setup...
View ArticleInternet keeps crashing for 1-3 seconds.
Hey guys so every once in a while my internet cuts out for 1-3 seconds. for example i could be on ventrillo and i can have like 3-4 names of my self as duplicates because my ventrillo connection cuts...
View ArticleRe: Internet keeps crashing for 1-3 seconds.
Could you indicate which modem / router you have and have a look at the DHCP client lease time as indicated within the router LAN settings. See if it is set for a low number, and if so, try to extend...
View ArticleRe: Internet keeps crashing for 1-3 seconds.
Redemption wrote:These are 3 of the errors that keep popping up under my docsis event tab, 07/15/14 02:56:14 82000200 critical No Ranging Response received - T3...
View ArticleRe: Internet keeps crashing for 1-3 seconds.
I forgot to include that sorry. I am using a hitron cgn3 and the lease time is currently set for 1 week.
View ArticleRe: Internet keeps crashing for 1-3 seconds.
My computer time is messed up. I believe my CMOS battery is somewhat failing as my time is always behind a couple of hours(I tried pretty much anything else, proper timezones, synching, w32time...
View ArticleReaching my data allowance but no text received
Hello. I have a data plan but I never receive text messages when I am nearing my allowance and I am constantly going over my limit. Does anyone know how I can fix this? Thank you very much!
View ArticleWhat port do I open on Hitron CGN3 router to access my computer through SSH
I set up servers, and I have to open a port on the CGN3 router so I can connect to the servers to do some tests and configurations. I went through all the port fowarding stetup, and I still can't...
View ArticleRe: What port do I open on Hitron CGN3 router to access my computer through SSH
And your forwarding that port or ports to one specific internal ip?
View ArticleRe: Internet keeps crashing for 1-3 seconds.
Yep, sounds like the backup battery might be going. Can't do much about that one. You're going to have to determine what battery you need, either by looking at the motherboard manual, or by cracking...
View ArticleRe: 2 weeks without service
Also, 2 separate people insisted that the service was working because the Hitron @ symbol was steady. I don't think they understand me when I say 80% packet loss is unusable.
View ArticleRe: 2 weeks without service
The agent telling you that there is no one else to talk to is nonsensicle. Call centers usually have an escalation path for irate customers. Also, the agent should have done a ping test to your modem....
View ArticleRe: 2 weeks without service
I can't even ping Rogers DNS servers or the gateway without 80% packet loss. I'm thinking they don't want me as a customer, so have clamped my speeds to nil. They aren't trying to repair the problem at...
View ArticleCGN3 Takes Forever To Establish New Connections
Hi,We've been having these issues forever and rogers refuses to properly help us so we're switching to Bell Fibe on Thursday however for the time being the internet is still broken and as a programmer...
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