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Re: Unable to load certain website(s) and or videos

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We have upgraded to connection speed, that involved upgrading the modem as well.

With the new, improved model I started experiencing similar problems:

Google-related web sites were accessible, lots of others were not.

I searched for solution on the web, tried everything I found, like flushing DNS data, etc. it didn't work.

After a few days, the problem seem to have gone away.

Then, my wife's computer experienced the same problem. We have tried lots of things, eventually found out one remedy:

The modem is dual band. If you are connected to 2.4 GHz and have the problem you can switch to 5GHz and the problem goes away (or vice versa).

The next day, my PC started misbehaving the same way. Switching from 2.4 to 5 G did work.

Still, some PC didn't have 5G- capable modem and that method could not be used.

Eventually, I think I found what was wrong.

Checked ipconfig for the IP address. The modem address was 192.168.0.1. The computer that did connect had three of the numbers the same as that of the modem. The one that had problems had only the first two numbers the same.

Solution: change IP address from automatic to manual, assign the address that has the same three numbers as that of the modem (the last one has to be different for each device), e.g. 192.168.0.31

This resolved the connection problems on two out of two computers.

 


Re: Unable to load certain website(s) and or videos

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, the IP Address issue is a headscratcher.  I can't think of a reason for the modem to refuse to hand out an IP address.  

 

As for the web site access, can you try the following when you have time, and that is to switch the modem from dual mode IPV4 and IPV6 operation to IPV4 mode only.  To do that, log into the modem, navigate to the BASIC .... GATEWAY FUNCTION tab, and change the Router mode from Dual to IPV4 only.  Save the setting.  It will take a couple of minutes for the modem to switch to IPV4 mode.  I usually reboot the modem after that.  To do that, navigate to ADMIN .... DEVICE RESET and run a reboot using the Reboot function.  That reboot should ensure that the connected devices all have a singular IPV4 address that they are using.   One thing to note, if you run an XBox, you might prefer to have IPV6 enabled, however, it would be worth testing the web site access with IPV4 set as the Router Operating Mode. 

 

For the wifi, please have a look at the following:

 

Check/set the following 2.4 Ghz wifi parameters:

 

Wireless Mode:  802.11 n

Channel Bandwidth:  20/40 Mhz, although, for test purposes you could set this to 20 Mhz.  In a crowded wifi environment, I would set this for 20 Mhz.  It would most likely default down to 20 Mhz on its own anyway.

Wireless channel:  AUTO or, to an open channel if one existed, or to the channel that offers the least interference from neighboring routers and modems

WPS Enabled:  OFF

Security Mode:  WPA-Personal

Auth Mode:  WPA2-PSK

Encrypt Mode:  AES only

 

Save the setting and ensure that the Encrypt Mode stays on AES only.  If it changes on its own to TKIP/AES, change it back to AES only and save the setting again.  TKIP is no longer secure and will cause the wifi data rates to cap at 54 Mb/s which is the 802.11g rate.

 

Check/set the following 5 Ghz wifi parameters:

 

Wireless Mode:  802.11 a/n/ac mixed

Channel Bandwidth:  80 Mhz, although, for test puposes you could set this to 40 Mhz.  I would revert back to 80 Mhz after running a 40 Mhz test.

Wireless channel:  149 to 161

WPS Enabled:  OFF

Security Mode:  WPA-Personal

Auth Mode:  WPA2-PSK

Encrypt Mode:  AES only

 

Once again, save the setting and ensure that the Encrypt Mode stays on AES only.  If it changes on its own to TKIP/AES, change it back to AES only and save the setting again.  

 

Reboot the modem if you had to make any changes, ADMIN ..... DEVICE RESET .... Reboot.

 

 

Look at your wifi environment using one of the following applications:

 

 

http://www.techspot.com/downloads/5936-inssider.html

 

https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/

 

http://www.nirsoft.net/utils/wifi_information_view.html

 

Or,

 

For IOS

 

https://itunes.apple.com/us/app/network-analyzer-lite-wifi/id562315041?mt=8

 

For Android

 

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en

 

In the modem itself, if you have a white CODA-4582 modem, there is a wifi Site Survey under ADMIN .... DIAGNOSTICS.  Since it uses all three of the 2.4 Ghz antenna and all four of the 5 Ghz antenna, its fairly sensitive compared to a laptop or phone.  The user interface isn't great, but, you can copy all of the data in one go and dump it into something like MS Excel, where you can sort it any way you want.

 

 

My personal choice is InSSIDer.  Thats the last freebie version of inSSIDer and at this point in time is getting a little old.  Its fine for 2.4 Ghz application and does work for 802.11n 5 Ghz networks.  It does display 802.11ac networks but not as well as it should.  This has become a licenced application now for $20 US and works very well for both frequency bands, 2.4 and 5 Ghz.  

 

The other applications are fine for 802.11ac.  Acrylic is graphical, WifiInfoView is text only.  

 

 

What you want to do is determine what channels in the 2.4 Ghz band offer the least number of users, and in the 5 Ghz band, what channels in the 149 to 165 range are occupied and if so, which offers the least competition in terms of occupancy or signal level for any given channel.  If you can find a channel or channel range in that group that is not occupied, that will be the best choice.  

 

Ok, have a look at the wifi settings and at the number of users in the 2.4 and 5 Ghz bands and see if you're able to find a better channel to use for your own wifi network.

 

Please let me know if the change to IPV4 Mode restores access to the web sites.

Hitron CGN3 ipv6 DNS names

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Hi! I have a hitron cgn3 from rogers. I wanted to change ipv6 dns but wasn't able to find any similar option or menu. Could you please help me for that?

Re: Hitron CGN3 ipv6 DNS names

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, depending on which model of CGN3 you have, you may or may not be able to change the IPV6 DNS IP Addresses.  The exact model of CGN3 can be seen at the back of the modem.  It will be something like CGN3ACR, CGN3ACSMR or other.  As well, the firmware that is loaded may not have the recent changes which I suspect will include the IPV6 DNS address fields.  That firmware version is located on the STATUS page which is displayed when you log into the modem.  Its listed as the Software version. 

 

For a black CGN3ACSMR (?) or the white CODA-4582, I believe that both IPV4 and IPV6 DNS fields are located in the BASIC .... DNS settings tab.  When you change the DNS obtain from Auto (Use Rogers DNS) to Manual, the tab layout changes to show the manual DNS entries.  

 

For a CGNxxx modem, it is possible to request the latest trial firmware which I believe will include the IPV6 DNS fields.  I'm using the CODA-5682, so I'm presuming that the IPV6 update has also been applied to the CGN3xxx trial firmware.  

 

 

To request the trial firmware follow this link  to navigate to the page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to navigate to the next message composition page. It will already be addressed.

 

1. Fill in the title with Rocket modem Trial Firmware Request.
2. In the text area, include your request, including the modem MAC address and Serial number. The modem MAC address and serial number can be found on the sticker at the back of the modem, or copied from the data located in the Status page of the modem when you are logged into the modem.

Send that info to and you should see a reply later today.

 

When you're logged into the forum, watch for a number overlaying your avatar at the upper right hand corner. Follow the avatar link down to the message inbox to acknowledge the waiver that is required for the trial firmware. When that is acknowledged, you should see the firmware loaded later today or tomorrow. When you know that the firmware has been loaded, reboot or restart the modem. Don't run a factory reset as that will return the modem back the current network firmware for that modem. 

 

Edit:  Can you let me know what modem model and firmware version you have.  As well, check the BASIC .... DNS tab to determine if the manual entries show the IPV6 DNS fields.  The CODA-4582 firmware has those fields, just not sure about the latest CGN3xxx firmware.

Re: Rogers Hitron CODA-4582 Hardware

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, there is a post here somewhere from Dave which indicated that USB2 drives work, but USB3s don't.  I don't remember the exact details of the post but I believe that Dave indicated this was an issue for Intel to sort out, so, there won't be an immediate fix. 

Re: Rogers Online Gaming Thread

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 the one item that comes to mind is to disable IPV6 so that the modem runs IPV4 only instead of Dual mode.   Can you try the following when you have time, and that is to switch the modem from dual mode IPV4 and IPV6 operation to IPV4 mode only.  To do that, log into the modem, navigate to the BASIC .... GATEWAY FUNCTION tab, and change the Router mode from Dual to IPV4 only.  Save the setting.  It will take a couple of minutes for the modem to switch to IPV4 mode.  I usually reboot the modem after that.  To do that, navigate to ADMIN .... DEVICE RESET and run a reboot using the Reboot function.  That reboot should ensure that the connected devices all have a singular IPV4 address that they are using.   One thing to note, if you run an XBox, you might prefer to have IPV6 enabled, however, it would be worth testing your devices with IPV4 set as the Router Operating Mode.  That might take some negotiation with your housemates, but, I'd be interested in knowing if that clear up some of the issues.  The Android phone, mac and pc would use IPV6 if they were able to, I'm not sure about the other devices.  That being said, if you're having issues with IPV6, I would expect your housemates to experience the same problems.  

 

For the Windows 10 pc, consider disabling the Power Management setting which allows the operating system to power down the adapter.  That can be found by drilling down into the Ethernet Controller Properties .... Power Management.  Also consider disabling the Shutdown Wake Up and Wake Up Capabilities in the Advanced settings for the ethernet adapter. 

Re: Hitron CGN3 ipv6 DNS names

Re: Hitron CGN3 ipv6 DNS names

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Okay, with 4.2.4.8 loaded, I don't expect IPV6 DNS entry fields as I indicated above.  You could either request to join the Trial Firmware program, or, exchange the modem for a CNG3ACSMR which will have newer firmware available, or possibly for a CODA-4582.  If you're on an unlimited plan, you would be eligible for the CODA-4582.  


Re: Rogers Hitron CODA-4582 Hardware

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Hello, 

 

I have located  post  was referring to, he was elaborating on the .31 firmware release.  The post is in Firmware Feedback thread, below are the relevant details from that post;

 

"There is still an open item with Intel (the problem is on their side) with support of USB3 devices. A USB2 drive should work correctly."

 

Cheers,

RogersMoin

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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4.5.8.33 firmware must now be production on the CGN3ACSMR for some, because I just got in two days ago.  I am not registered for beta firmware.  My CGN3ACSMR at my office is still on .27 firmware so it hasn't been updated yet.

 

The first page of this thread should be updated to reflect the the new production version. 

 

I'm running in bridge mode and noticed a new MoCA menu tab under Status.  Not sure why it's there.

 

Too early to tell if there's any pluses or minuses compared to .27, but I haven't had any big problems yet.

 

Is .35 going to be pushed out soon?

 

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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 you should also see a new MoCA menu item located in BASIC .... MoCA.  That contains a MoCA enable/disable function which turns the modem into a MoCA adapter enabling its use in a home MoCA network.  You would have to ensure that there is a MoCA filter installed on the cable system where the cable enters the home.  That is to prevent MoCA data from leaving the home or entering the home from an external source. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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The MoCA menu doesn't show up under Basic when in bridge mode.  Yet MoCA does show up under Status.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I have recently updated the firmware to 4.5.8.35 to solve the problem of not being able to cast on chromecast. The update indeed solved that problem but it causes a new one!  Around every 20 secs, the the wifi is disconnected for a few moments (around one second) and then is connected back.  Restarting the router solves the issue for a couple of minutes but after around 10 mintues the same issue arises. I was wondering if there is a solution for that.

Re: Wifi Speeds

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Hi ,

 

As stated before, there are a number of things that can affect Wi-Fi performance.  Interference, distance to the modem, or other traffic using bandwidth on the network, for example. 

 

Having said that, have you perhaps had a chance to speak with technical support or have a technician visit? If not, that's something we can definitely look into for you.

 

I'm sure some of our other users or REs can shine some light on the potential advantages of using a third party router.  Maybe  or  can chime in? 

 

RogersShaun

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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After long time waiting for trial firmware I got 32.

I see it is USB 2.0 active and also MoCA which I am interested.

    I hook up my MoCA 2.0 device and nothing. Activated in modem MoCA and try

to get connection over coax with and without password, but modem did not connect

to my device. I hook up Ethernet cable from computer bombarding modem for IP.

After 30 min both devices connected, but it was only 100M. My device has 1G ports and is able to transmit

up to 720 M. I try to play movie on my smart TV from my NAS HD, but all the time was stopping. ( I believe speed)

I left devices on and after few hours connection was gone. I believe that is something with beacon not sending signals. In the modem is nothing to set up expect enable and password. In modem on the page " Basic, MoCA"

can find help button, it say: " 

Moca allows us use coaxial cables to connect consumer electronics and home networking devices in homes.
You can set channel as SCAN with a channel range or a specific channel; for TransmitPowerLevel you can set the max tx power in 3dBm steps from 0 to 12; for BeaconPowerLevel you can specify how much power above "regular data power" beacons should be transmitted, valid values are 0, 3, 6, 9, 12, 15; for Security, if enabled you can set password with 12-17 digital characters long for connecting with other MoCA devices, if disabled the CM will connect with other MoCA devices without encryption authenticated."but is nothing to set it up.

Re: Wifi Speeds

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hiho wrote:

only other devices that i have would be the wifes tablet and i havent a clue on how to use it but i can see on me router that it connects on the 2.4 as far as speeds go never have dl anything with it.  its only used for email mostly :-) and pic storage from our dig camera of the grandkids :-)


 If you're using 2.4Ghz, make sure to use wireless channels: 1, 6, or 11 only. Also be sure security is set to WPA2 AES. If any devices support 5Ghz, always use 5Ghz over 2.4Ghz. For 5Ghz set wireless channels to 149 or higher, and channel width to 80mhz for maximum speed. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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sepehr3 wrote:

I have recently updated the firmware to 4.5.8.35 to solve the problem of not being able to cast on chromecast. The update indeed solved that problem but it causes a new one!  Around every 20 secs, the the wifi is disconnected for a few moments (around one second) and then is connected back.  Restarting the router solves the issue for a couple of minutes but after around 10 mintues the same issue arises. I was wondering if there is a solution for that.


All your wireless devices or just one? Either way after a firmware update I suggest you factory reset the Gateway, then set everything back up. To factory reset use a pen tip or similar to press and hold the reset button on the back of the Gateway down for 10 seconds, the modem should reboot after that.

 

Re: Wifi Speeds

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k did have a senior tech out last week for another internet issue that has been on going for over a year now they had a peek at all my wifi settings and what not to make sure it wasnt a settings issue and they culdnt see anything wrong there, they will be comming back sometime this week to do some kind of monitoring test [ there are a few departments that they need to speak to about my ongoing issue to see what the next step will be] i havent heard yet what the results were on when he checked things at the node which was upgraded at the end of dec of last year for my area, and possibly they will be replacing my 250ft run from the tap to the house to a shorted route [ over hill over dale through the trees] which will cut it down to around only an 80ft run to see if that will help with things.

Re: Rogers Online Gaming Thread

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I'd love an answer here. It has been months and I am still having this same issue. 

Re: Unmerging Rogers/Yahoo Email Address

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Just an update for anyone who's following this -- it's the early hours of October 3 and my mail has still not moved beyond where it was last week.

 

 ,  or anyone out there know what the latest ETA for the completed transfer-over of messages is?

 

Thanks!

 

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