Hi Corey,

I actually already did that, right at the beginning of this journey, but heard nothing (or maybe this is why the little that got restored did get done). I will try again, but I am now anxious all over again -- the page you've linked to clearly states Yahoo can only restore up to 7 days, and it is now several times that since I lost the e-mail originally.

Yeep! I will try, and will keep you posted on what, if anything, happens.

Jean

As to why, no clue.

Are you able to change the SSH port on the linux box?
I know it defualts to 22, but as long as it can be changed, could forward that port instead.

IE: At work here we have two services which connect via SSL, both services default to 443.
Well cant do both.
So changed one to 10443

Too many devices with Hitron CGN3?

I am experiencing problems with my Hitron CGN3 cable modem.

Our household has many devices, from phones, tablets, laptops, printers, gaming systems, Sonos speakers, etc.

The Problem:

When we get many devices on our LAN (WiFi or wired), one of three things happen:

1. Devices "take turns" losing internet access. Often it's as obvious as turning on the Nintendo will make the xbox drop it's internet connection.

2. Or the CGN3 DHCP will fail to provide an IP address to a newly connecting device,

3. Or the CGN3 router will completely disappear from my network. All internet access will be lost, I cannot ping 192.168.0.1, etc. Only a reboot will resolve this.

My router's DHCP space is large enough.. it goes from 192.168.0.10 to 192.168.0.200.

I don't have a precise number, but the "safe" number of devices is somewhere around 12 to 15. When friends and family come over, then the problem really shows because their extra devices are added to the network (phones, ipods, etc.). I often need to take unneeded devices off the network so others can get on.

When the number of devices is low, I don't have any internet problems at all. I can run for weeks without issues or rebooting my modem.

I have seen this problem when all devices are sharing the same subnet 192.168.0.x

I have also tried segregating devices into separate subnets using access points (dlink and netgear), but the problem still happens.

I have not tried putting the modem in bridge-only mode to use my own routers as the gateway.

Is this a known issue with the CGN3 modems?

Is there a "max device" limit?

Is there a problem with my modem?

Is there a solution?

I am having issues with LAN ports dropping connection on a Fido modem (I believe that's the CGN3AMF ?). Can I sign up for the new firmware trial ?

Yes.

What do I need to do in order to get it?

Cheers,

Stefan

---

mwhouser wrote:

Too many devices with Hitron CGN3?

 

I am experiencing problems with my Hitron CGN3 cable modem.

 

Our household has many devices, from phones, tablets, laptops, printers, gaming systems, Sonos speakers, etc.

 

The Problem:

 

When we get many devices on our LAN (WiFi or wired), one of three things happen:

 

1. Devices "take turns" losing internet access. Often it's as obvious as turning on the Nintendo will make the xbox drop it's internet connection.

2. Or the CGN3 DHCP will fail to provide an IP address to a newly connecting device,

3. Or the CGN3 router will completely disappear from my network. All internet access will be lost, I cannot ping 192.168.0.1, etc. Only a reboot will resolve this.

 

My router's DHCP space is large enough.. it goes from 192.168.0.10 to 192.168.0.200.

 

I don't have a precise number, but the "safe" number of devices is somewhere around 12 to 15. When friends and family come over, then the problem really shows because their extra devices are added to the network (phones, ipods, etc.). I often need to take unneeded devices off the network so others can get on.

 

When the number of devices is low, I don't have any internet problems at all. I can run for weeks without issues or rebooting my modem.

 

I have seen this problem when all devices are sharing the same subnet 192.168.0.x

 

I have also tried segregating devices into separate subnets using access points (dlink and netgear), but the problem still happens.

 

I have not tried putting the modem in bridge-only mode to use my own routers as the gateway.

 

Is this a known issue with the CGN3 modems?

Is there a "max device" limit?

Is there a problem with my modem?

Is there a solution?

---

I think with 20 devices connected there could be issues, the CGN 3 isn't known for stellar WiFi performance. If you're on an unlimited plan (100u or higher) you could try swapping to the Hitron CODA modem. It uses a different WiFi chipset, and supports Wave 2 AC devices, this could help with having lots of devices. If you cannot swap modems then I would suggest using a third party router and putting your current modem into bridge mode. 

Two very good Routers that I have personally used are the Asus 1900P or TP Link C3150

---

stefanc1974 wrote:

What do I need to do in order to get it?

 

Cheers,

Stefan

---

Send a PM to  asking to join the firmware test program. Include your modem serial number, modem MAC address, and account number. Be sure to tell them you're running the Fido Modem.

I had a tech come by yesterday and he said my signal was very weak coming in and opened a ticket.  I had a Rogers tech put an amp on the line and he suggested I remove it.  The levels now look pretty bad:

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -4.600 7 36.387
2 855000000 256QAM -10.500 3 33.957
3 861000000 256QAM -10.900 4 33.487
4 579000000 256QAM -6.200 5 35.595
5 585000000 256QAM -5.300 6 35.780
6 849000000 256QAM -10.200 2 34.346
7 597000000 256QAM -4.500 8 36.387
8 603000000 256QAM -5.100 9 36.387
9 609000000 256QAM -5.900 10 35.595
10 615000000 256QAM -7.100 11 34.926
11 621000000 256QAM -7.900 12 34.484
12 633000000 256QAM -9.100 13 33.957
13 639000000 256QAM -9.000 14 34.346
14 645000000 256QAM -8.700 15 34.484
15 651000000 256QAM -7.700 16 34.926
16 657000000 256QAM -6.700 17 35.595
17 663000000 256QAM -5.500 18 36.387
18 669000000 256QAM -4.700 19 36.387
19 675000000 256QAM -4.000 20 36.610
20 681000000 256QAM -4.100 21 36.610
21 687000000 256QAM -4.800 22 36.387
22 693000000 256QAM -6.300 23 35.780
23 699000000 256QAM -7.400 24 35.084
24 705000000 256QAM -8.300 25 35.084
25 711000000 256QAM -9.800 26 34.346
26 717000000 256QAM -10.000 27 33.957
27 723000000 256QAM -10.000 28 33.834
28 825000000 256QAM -11.400 29 33.377
29 831000000 256QAM -10.600 30 33.957
30 837000000 256QAM -10.600 31 34.346
31 843000000 256QAM -10.700 32 33.957
32 303000000 256QAM -3.500 1 35.595
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -3.599998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 39.250 3 3200000
2 30596000 ATDMA - 64QAM 37.250 1 6400000
3 23700000 ATDMA - 64QAM 36.250 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

Thoughts?

It is now Thursday ( 5 Oct 2017) 

Ref: Slow Internet | Troubleshooting Speed Issues

The speed is pretty much back to what it was on Tuesday so I think I did some fretting and rebooting of my Hitronic modem, router, and PC for nothing.  Still no answers from Rogers but my latest speed test is:  

10.96 D/L and 1.57 U/L   Latency 30ms  Jitter 3ms .  On Tuesday it was almost the same:

For those interested, what I did not check at first was the WestST*R modem that takes the cable line from the hydro pole outside.  The cable then goes from the WestST*R to a splitter box for the TV, internet (+ 2nd modem) and home phone. I was getting intermittent "no internet service" or low speeds when I tried to connect to the internet and no or intermittent dial tone on the home phone. The WestST*R modem had the first two lights ON - Power and DS and the third light US was "flashing". All the other lights were OFF.  This is what it looks like now with the current speeds.  The Rogers Troubleshooting Guide for low or slow internet speed (at Ref) does not tell you to check ALL the modems. These symptoms should tell you that the problem may not be your equipment. It is probably someone doing something to the Rogers line somewhere.  I also found out that I can't upgrade my modem for a faster speed with the same Internet 5 plan. You have to upgrade the Plan to upgrade the modem speed.  So you are forced to upgrade to a higher data plan to get a higher speed, even though you don't need the data. Rogers seems more interested in giving you products rather than client service.  

I dont' know whats going on, Still have an issue with ping spikes.. Can anyone assist me? Honestly don't know what to do at this point. 

I should be getting a nice and steady 25ms in League but instead have to play through constant ping spikes that go up to 100 and then back down again.

I was using a software called "Haste" which managed to keep my ping down to a steady 28 almost all the time, but now that my free trial has run out i'm back to playing with lag, and don't really want to pay for it would rather just consider changing my service provider if this doesn't get addressed in a timely manner.

Can anyone suggest on next steps? I've tried calling rep but they haven't been helpful at all.

EDIT: Also wanted to mention that I'm the only one using the internet on a wired connection, And i'm not streaming/downloading anything while I play.

---

mahomed wrote:

I had a tech come by yesterday and he said my signal was very weak coming in and opened a ticket.  I had a Rogers tech put an amp on the line and he suggested I remove it.  The levels now look pretty bad:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -4.600 7 36.387
2 855000000 256QAM -10.500 3 33.957
3 861000000 256QAM -10.900 4 33.487
4 579000000 256QAM -6.200 5 35.595
5 585000000 256QAM -5.300 6 35.780
6 849000000 256QAM -10.200 2 34.346
7 597000000 256QAM -4.500 8 36.387
8 603000000 256QAM -5.100 9 36.387
9 609000000 256QAM -5.900 10 35.595
10 615000000 256QAM -7.100 11 34.926
11 621000000 256QAM -7.900 12 34.484
12 633000000 256QAM -9.100 13 33.957
13 639000000 256QAM -9.000 14 34.346
14 645000000 256QAM -8.700 15 34.484
15 651000000 256QAM -7.700 16 34.926
16 657000000 256QAM -6.700 17 35.595
17 663000000 256QAM -5.500 18 36.387
18 669000000 256QAM -4.700 19 36.387
19 675000000 256QAM -4.000 20 36.610
20 681000000 256QAM -4.100 21 36.610
21 687000000 256QAM -4.800 22 36.387
22 693000000 256QAM -6.300 23 35.780
23 699000000 256QAM -7.400 24 35.084
24 705000000 256QAM -8.300 25 35.084
25 711000000 256QAM -9.800 26 34.346
26 717000000 256QAM -10.000 27 33.957
27 723000000 256QAM -10.000 28 33.834
28 825000000 256QAM -11.400 29 33.377
29 831000000 256QAM -10.600 30 33.957
30 837000000 256QAM -10.600 31 34.346
31 843000000 256QAM -10.700 32 33.957
32 303000000 256QAM -3.500 1 35.595
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES -3.599998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 39.250 3 3200000
2 30596000 ATDMA - 64QAM 37.250 1 6400000
3 23700000 ATDMA - 64QAM 36.250 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

Thoughts?

---

What are your speeds like? Do you live in a detached house, or in a building? 

Those signal levels are weak, and the SNR is low. SNR is the most important thing, my signal levels are a little weak (-8db) but I have very good SNR levels (38-40) and I get full gigabit speeds. 

I would suggest calling back in and having tech support run a signal check, it should fail and they should send a tech out to correct the issue. I was also ask if they can check other people on your tap/node so you can determine if it only affects you line, or everyone else on your tap/node. Also ask for a senior tech to be sent out since this is an ongoing issue. I don't like using amps since they amplify everything, including noise, it's better to find the root cause of the issue. 

---

User14 wrote:

It is now Thursday ( 5 Oct 2017) 

Ref: Slow Internet | Troubleshooting Speed Issues

 

The speed is pretty much back to what it was on Tuesday so I think I did some fretting and rebooting of my Hitronic modem, router, and PC for nothing.  Still no answers from Rogers but my latest speed test is:  

10.96 D/L and 1.57 U/L   Latency 30ms  Jitter 3ms .  On Tuesday it was almost the same:

 

For those interested, what I did not check at first was the WestST*R modem that takes the cable line from the hydro pole outside.  The cable then goes from the WestST*R to a splitter box for the TV, internet (+ 2nd modem) and home phone. I was getting intermittent "no internet service" or low speeds when I tried to connect to the internet and no or intermittent dial tone on the home phone. The WestST*R modem had the first two lights ON - Power and DS and the third light US was "flashing". All the other lights were OFF.  This is what it looks like now with the current speeds.  The Rogers Troubleshooting Guide for low or slow internet speed (at Ref) does not tell you to check ALL the modems. These symptoms should tell you that the problem may not be your equipment. It is probably someone doing something to the Rogers line somewhere.  I also found out that I can't upgrade my modem for a faster speed with the same Internet 5 plan. You have to upgrade the Plan to upgrade the modem speed.  So you are forced to upgrade to a higher data plan to get a higher speed, even though you don't need the data. Rogers seems more interested in giving you products rather than client service.  

 

---

You are on Rogers Internet 5? If so then your speeds are fine, the plan is 5 down, 1 up, which you are getting. 

Neither of you guys are wrong.

I've tried to stream since 2014 - always thought it was a computer-related issue.  Upgraded my computer, still had issues streaming.  Decided in 2016 to give it a shot and upgrade my Internet plan in order to facilitate being able to stream.  Went from a grandfathered 10/2 to the 100u.

Needless to say, I've thrown my money at literally nothing.  The amount of issues reported by others over the years are always the same.  Internet might be fast, but it is always ever inconsistent.  In fact, it would be wise to say that the internet that Rogers sells to its customers is reliably inconsistent.

Since you guys were doing your research and I thought that I'd be able to pitch in once I got my node connectivity issues over the past 3 months -finally- solved (and even then that's questionable since I know my connection dropped -twice- within the same hour last night), here's further evidence to prove your claims:

3500 mbps test stream to the Chicago server was fine for the first 55 minutes, then:


For those unfamiliar - the red box in the lower right-hand corner indicates that anyone that attempts to watch the content you're trying to stream will be met with inconsistent buffering issues from now until the moment you decide to stop it.  But they end up watching someone else with a reliable internet connection instead.

Rogers has single-handedly crushed my dream or desire to stream gaming content because of my inability to do so.  Seriously, what's the point in any of us trying to?

Hey all got the gigabit router coda 4582 I have UPNP on it works sometimes for my two xboxs one's they will be both open other times they are moderate and strict anyone know how to have both open always? thanks.

coda 4582 two xbox one's

Hey all got the gigabit router coda 4582 I have UPNP on it works sometimes for my two xboxs one's they will be both open other times they are moderate and strict anyone know how to have both open always? thanks.

---

gp-se wrote:

---

 

You are on Rogers Internet 5? If so then your speeds are fine, the plan is 5 down, 1 up, which you are getting. 

---

Yes I fully agree.  The Internet 5 plans clearly says "speeds up to 5 DOWN" and "speeds up to 1 UP". The download speed is actually higher than expected.  I was able to find out that what this unofficially means is 4.5 to 5.5 down and .5 to 1.5 up. The model of Hitronic modem you get with this plan also limits your speed.  I had 2.96 down and 0 up for 2 days and I rebooted everything but the speed still didn't increase.

I just wanted to know what would cause the speed to change suddenly at the Rogers end? If it was a cut cable, I wouldn't even be able to get to the Speed Test.  With lower than expected speeds, then something else is going on like a RAID failure perhaps.  Do you have any thoughts on what could have caused it so the next time this situation occurs to someone, they will know what to ask first and check/reboot second.  If I had listened to the recommendation, I would have changed a perfectly functioning modem for no reason. 

Thanks.

I'm on my computer right now and a voice just came on in a new tab saying "You've been randomly select to participate in our anonymous survey!" It's 1am so that startled me. Anyway I opened the tab and this came up, what's going on?

Hi,

I had a senior tech come out yesterday evening to install a new drop/buried line to the house and cse box. About 30 minutes after he left, my speeds dropped to 0.02 Mbps down. Basically, I was unable to do much of anything. Called support, and they were unable to see my modem online. I was advised to do a modem swap. Rebooted modem. Worked fine for about 30 minutes, and then the same problem occurred. Then I went down in the basement and unscrewed a coaxial connector and screwed it back together. This morning download/upload speeds seems fine. But I'm wondering if it's still a good idea for me to do a modem swap. I haven't been keeping up to date if there's a newer CODA-4582 hardware version than the one I'm using. Mine has a black dot on the back and is hardware version 1A.

Thanks in advance for recommendations on how to proceed.

Is this a firmware issue?

DOCSIS Provisioning

 

HW init	Success
Find Downstream	Success
Ranging	Success
DHCP	Success
Time of Day	Success
Download CM Config File	Success
Registration	Success
EAE status	Disable
BPI status	AUTH:authorized, TEKperational

Hi, I recently switched to Rogers and was issued a Hitron CODA-4852 modem. 

I have a home network, with multiple devices including 2 NAS setups for media and files. I use two routers internally, with one setup as DHCP server. My home office and home theater is setup using wired ethernet. Before I I switched to Rogers this worked fine for years with no issues at all.

However, with the CODA in bridge mode, none of the wired connections work anymore. 

Can anyone tell me what the issue is?

CODA sits next to a Linksys router that acts as DHCP server internally in. This is in my basement. A wired connection runs to a wireless router in one of my bedrooms, which is the main wireless access point all the wifi devices use. That does work.

None of the other wired connections from the router in the basement work however. 

At a loss...