HKPolice1 wrote:FW 2.0.10.32 on my CODA has been buggy. Few times a day, it would drop D3.1 and start lagging + packet loss.
Most pages wouldn't load or load very slowly when this happens. Rebooting the modem fixes it temporarily but I've had to reboot almost a dozen times already since 32 was deployed.
Please reinstall 2.0.10.31 on my modem.
Wow,
http://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/404871#M48365.
User14 wrote:
gp-se wrote:
You are on Rogers Internet 5? If so then your speeds are fine, the plan is 5 down, 1 up, which you are getting.
Yes I fully agree. The Internet 5 plans clearly says "speeds up to 5 DOWN" and "speeds up to 1 UP". The download speed is actually higher than expected. I was able to find out that what this unofficially means is 4.5 to 5.5 down and .5 to 1.5 up. The model of Hitronic modem you get with this plan also limits your speed. I had 2.96 down and 0 up for 2 days and I rebooted everything but the speed still didn't increase.
I just wanted to know what would cause the speed to change suddenly at the Rogers end? If it was a cut cable, I wouldn't even be able to get to the Speed Test. With lower than expected speeds, then something else is going on like a RAID failure perhaps. Do you have any thoughts on what could have caused it so the next time this situation occurs to someone, they will know what to ask first and check/reboot second. If I had listened to the recommendation, I would have changed a perfectly functioning modem for no reason.
Thanks.
It could be weak signal or lots of noise in the signal. Next time the speeds drop call Rogers and ask them to check the signal levels first, before you reboot anything.
Thor421 wrote:
So I got a letter in the mail stating I had to upgrade my CGN3 modem. Yesterday I took the CGN3 to the store, and was given a CODA4582. Take it home, plug it in, and wait. The upload and download lights both come on, but no connection (@) light. Got ahold of tech support, and was told they couldn't see the modem on their end, and that it could take up to 4 hours to be "provisioned". 18 hours later and still no internet. Has anyone else had this experience? How long did it take to be resolved? Heading into a long weekend with no internet and three kids and a mother in law who are cranky about it doesn't sound fun.
Lately it has been taking a long time to provision some modems, it used to be instant months ago. More and more I hear of people having it take 24 hours or longer to provision. I suggest you send a PM to
ajesh wrote:Hi, I recently switched to Rogers and was issued a Hitron CODA-4852 modem.
I have a home network, with multiple devices including 2 NAS setups for media and files. I use two routers internally, with one setup as DHCP server. My home office and home theater is setup using wired ethernet. Before I I switched to Rogers this worked fine for years with no issues at all.
However, with the CODA in bridge mode, none of the wired connections work anymore.
Can anyone tell me what the issue is?
CODA sits next to a Linksys router that acts as DHCP server internally in. This is in my basement. A wired connection runs to a wireless router in one of my bedrooms, which is the main wireless access point all the wifi devices use. That does work.
None of the other wired connections from the router in the basement work however.
At a loss...
The first thing I would do is factory reset the CODA, then set it to bridge mode. After that connect the LAN cable from Port 1 on the CODA to the WAN port of your Linksys Router. Login to the Linksys and ensure it's receiving a public IP address from the CODA. If it is then set it to act as a router and hand out DHCP address's, then plug your wired devices into the Linksys and it should work.
Webslinger wrote:Hi,
@RogersDave@Datalink@CommunityHelps
I had a senior tech come out yesterday evening to install a new drop/buried line to the house and cse box. About 30 minutes after he left, my speeds dropped to 0.02 Mbps down. Basically, I was unable to do much of anything. Called support, and they were unable to see my modem online. I was advised to do a modem swap. Rebooted modem. Worked fine for about 30 minutes, and then the same problem occurred. Then I went down in the basement and unscrewed a coaxial connector and screwed it back together. This morning download/upload speeds seems fine. But I'm wondering if it's still a good idea for me to do a modem swap. I haven't been keeping up to date if there's a newer CODA-4582 hardware version than the one I'm using. Mine has a black dot on the back and is hardware version 1A.
Thanks in advance for recommendations on how to proceed.
Is this a firmware issue?
Hardware Version 1A Software Version 2.0.10.32
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB) 1 597000000 256QAM -3.300 8 38.983 2 849000000 256QAM -5.800 2 36.610 3 855000000 256QAM -6.100 3 37.356 4 861000000 256QAM -5.400 4 37.636 5 579000000 64QAM -3.000 5 4.191 6 585000000 256QAM -3.300 6 38.983 7 591000000 256QAM -3.100 7 4.243 8 303000000 256QAM -1.300 1 38.605 9 603000000 64QAM -3.200 9 4.191 10 609000000 64QAM -2.800 10 4.191 11 615000000 256QAM -2.600 11 38.605 12 621000000 256QAM -2.100 12 38.983 13 633000000 256QAM -2.800 13 38.983 14 639000000 256QAM -2.700 14 38.605 15 645000000 256QAM -2.700 15 38.605 16 651000000 256QAM -2.700 16 38.605 17 657000000 256QAM -2.600 17 38.605 18 663000000 256QAM -1.700 18 38.983 19 669000000 256QAM -1.600 19 38.983 20 675000000 256QAM -1.600 20 38.605 21 681000000 256QAM -1.000 21 38.983 22 687000000 256QAM -1.800 22 38.983 23 693000000 256QAM -1.700 23 38.605 24 699000000 256QAM -2.100 24 38.983 25 705000000 256QAM -2.700 25 38.983 26 711000000 256QAM -3.400 26 38.983 27 717000000 256QAM -4.600 27 38.605 28 723000000 256QAM -4.900 28 38.605 29 825000000 256QAM -5.000 29 37.356 30 831000000 256QAM -5.800 30 37.636 31 837000000 256QAM -6.100 31 36.610 32 843000000 256QAM -5.300 32 37.636 OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv) Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth 1 38596000 ATDMA - 64QAM 39.500 6 3200000 2 30596000 ATDMA - 64QAM 36.250 4 6400000 3 23700000 ATDMA - 64QAM 35.500 5 6400000 OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size DOCSIS Provisioning
HW init Success Find Downstream Success Ranging Success DHCP Success Time of Day Success Download CM Config File Success Registration Success EAE status Disable BPI status AUTH:authorized, TEK perational
The SNR is 4 on some channels, that is a major issue! SNR should be between 32-40 db. The fact that you unscrewed and re-screwed the coax and it made a difference leads me to believe you may have some connector issues. I would suggest contacting Rogers and ask them to check your signal levels, they should see an issue right away since your SNR is at 4 on certain channels. Hopefully they send a tech out to check all the connectors/cables.
Yeah, the SNR 4 is associated with 64QAM. They're sending a tech out on Monday.
1. Have a look at the back of the modem, specifically the connected port LED. If that port is connected to a Gb/s device port, the LED will be flashing amber, if the connected port is a 10/100 Mb/s port, it will be flashing green. Those colours appear to be reversed when compared to the industry standard. The presence of the flashing LED will tell you that the modem and the router are in fact communicating with each other. If the port remains dark, then there is either a cable issue, or, the cable isn't connecting properly at either end, or perhaps there is a port issue on the modem itself.
2. Given that your arriving from another ISP, run a factory reset on the Linksys router with the modem connected to router. That will wipe out any previous settings used for the previous modem and should result in the router operating in a dynamic IP (Auto) mode where it should pick up the assigned IP addresses from the modem. Note that Rogers uses Native IPV6, so, you may have additional settings to complete if you want to use IPV6. In theory you shouldn't have to run a factory reset on the router, it should all be plug and play, but, from what we've seen in practice, that router reset usually clears up the initial connection issue.
Call or contact them online.
The best option seems to be getting someone from Rogers to come check out your internet. Nothing else has solved my issue online.
RyzenFX wrote:@Webslinger I should've said this earlier but the 4.191 SNR value is an interface bug. I have noticed that problem occur with my modem a couple of times and rebooting the modem have always fixed the problem for me. Try rebooting the modem and the values should go up where they should be.
Perhaps, momentarily. Doesn't explain why my speeds drop to 0.02 Mbps down after about an hour after a reboot over an ethernet cable connection directly from the modem. I'm not convinced that's an interface bug for me.
gp-se wrote:
The SNR is 4 on some channels, that is a major issue! SNR should be between 32-40 db. The fact that you unscrewed and re-screwed the coax and it made a difference leads me to believe you may have some connector issues.
Thanks. Any difference may have been coincidental. Every time I reboot the modem now, I experience severe slowdowns about an hour after rebooting.
gp-se wrote:It could be weak signal or lots of noise in the signal. Next time the speeds drop call Rogers and ask them to check the signal levels first, before you reboot anything.
Does the modem status information when opening your web browser and keying in 192.168.0.1 provide such data? This information doesn't seem to tell me if I am getting a signal only if the equipment is ON.
| RG Status | ON |
| Wifi Status | ON |
| NAT Status | ON |
| DHCP Status | ON |
| Firewall Status | ON |
There isn't much on the Rogers website to help either. And when your internet connection fails, you can't access the troubleshooting data unfortunately. Hitron CGN2 Wi-Fi Modem
Shaw does have a site that explains what the modem ights indicate. Sending people here first might save them a lot of time running around rebooting modems and routers when it is just a signal issue.
Shaw Hardware Information - Hitron CGNM-2250 DOCSIS 3.0
So, I requested to have production firmware put on my modem, and I performed a factory reset:
| Hardware Version | 1A |
| Software Version | 2.0.10.28T2 |
I'm now noticing this:
| 10/08/2017 15:20:56 | 84000700 | warning | RCS Partial Service;CM-MAC=xxxxxx;CMTS-MAC=00:17:10:93:ac:ae;CM-QOS=1.1;CM-VER=3.1; |
I'm missing Port IDs 5,6,7,9, and 10. However, I'm not noticing the 0.02 Mbps downstream issue at the moment, as I did when I was on
| Software Version | 2.0.10.32 |
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
| 1 | 591000000 | 256QAM | -3.900 | 7 | 38.605 |
| 2 | 855000000 | 256QAM | -5.800 | 3 | 37.356 |
| 3 | 861000000 | 256QAM | -5.000 | 4 | 37.356 |
| 4 | 579000000 | 256QAM | -3.300 | 5 | 38.605 |
| 8 | 603000000 | 256QAM | -4.100 | 9 | 37.636 |
| 11 | 621000000 | 256QAM | -3.400 | 12 | 37.636 |
| 12 | 633000000 | 256QAM | -4.400 | 13 | 37.356 |
| 13 | 639000000 | 256QAM | -4.400 | 14 | 37.356 |
| 14 | 645000000 | 256QAM | -4.500 | 15 | 37.636 |
| 15 | 651000000 | 256QAM | -4.400 | 16 | 37.636 |
| 16 | 657000000 | 256QAM | -4.100 | 17 | 37.636 |
| 17 | 663000000 | 256QAM | -3.400 | 18 | 38.605 |
| 18 | 669000000 | 256QAM | -3.200 | 19 | 38.605 |
| 19 | 675000000 | 256QAM | -3.000 | 20 | 38.605 |
| 20 | 681000000 | 256QAM | -2.200 | 21 | 38.983 |
| 21 | 687000000 | 256QAM | -2.900 | 22 | 38.605 |
| 22 | 693000000 | 256QAM | -2.500 | 23 | 38.983 |
| 23 | 699000000 | 256QAM | -2.900 | 24 | 38.983 |
| 24 | 705000000 | 256QAM | -3.300 | 25 | 38.983 |
| 25 | 711000000 | 256QAM | -4.000 | 26 | 38.605 |
| 26 | 717000000 | 256QAM | -5.000 | 27 | 37.636 |
| 27 | 723000000 | 256QAM | -5.400 | 28 | 37.636 |
| 28 | 825000000 | 256QAM | -4.600 | 29 | 37.356 |
| 29 | 831000000 | 256QAM | -5.500 | 30 | 37.356 |
| 30 | 837000000 | 256QAM | -5.800 | 31 | 37.356 |
| 31 | 843000000 | 256QAM | -5.100 | 32 | 36.610 |
| 32 | 303000000 | 256QAM | -1.000 | 1 | 38.983 |
| Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
| 0 | 4K | 275600000 | YES | YES | YES | -1.500000 |
| 1 | NA | NA | NO | NO | NO | NA |
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
| 1 | 30596000 | ATDMA - 64QAM | 35.750 | 4 | 6400000 |
| 2 | 38596000 | ATDMA - 64QAM | 39.250 | 6 | 3200000 |
| 3 | 23700000 | ATDMA - 64QAM | 34.250 | 5 | 6400000 |
| Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
| 0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
| 1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
Another reboot and all port IDs are showing. Ever since being on 2.0.1028T2, the severe download speed (0.02 Mbps) issue has disappeared. Can't say that I'm a fan of 2.0.10.32.
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
| 1 | 591000000 | 256QAM | -4.500 | 7 | 37.636 |
| 2 | 855000000 | 256QAM | -6.800 | 3 | 36.387 |
| 3 | 861000000 | 256QAM | -6.100 | 4 | 36.610 |
| 4 | 579000000 | 256QAM | -4.200 | 5 | 38.605 |
| 5 | 585000000 | 256QAM | -4.600 | 6 | 38.983 |
| 6 | 849000000 | 256QAM | -6.500 | 2 | 36.387 |
| 7 | 597000000 | 256QAM | -4.900 | 8 | 37.636 |
| 8 | 603000000 | 256QAM | -4.900 | 9 | 37.356 |
| 9 | 609000000 | 256QAM | -4.600 | 10 | 37.356 |
| 10 | 615000000 | 256QAM | -4.600 | 11 | 37.356 |
| 11 | 621000000 | 256QAM | -4.300 | 12 | 37.636 |
| 12 | 633000000 | 256QAM | -5.400 | 13 | 37.636 |
| 13 | 639000000 | 256QAM | -5.300 | 14 | 37.356 |
| 14 | 645000000 | 256QAM | -5.300 | 15 | 37.356 |
| 15 | 651000000 | 256QAM | -5.400 | 16 | 37.636 |
| 16 | 657000000 | 256QAM | -5.100 | 17 | 37.636 |
| 17 | 663000000 | 256QAM | -4.300 | 18 | 37.636 |
| 18 | 669000000 | 256QAM | -4.100 | 19 | 37.636 |
| 19 | 675000000 | 256QAM | -4.000 | 20 | 38.605 |
| 20 | 681000000 | 256QAM | -3.200 | 21 | 38.605 |
| 21 | 687000000 | 256QAM | -3.600 | 22 | 38.605 |
| 22 | 693000000 | 256QAM | -3.500 | 23 | 38.983 |
| 23 | 699000000 | 256QAM | -3.800 | 24 | 38.605 |
| 24 | 705000000 | 256QAM | -4.200 | 25 | 38.605 |
| 25 | 711000000 | 256QAM | -4.800 | 26 | 38.983 |
| 26 | 717000000 | 256QAM | -5.900 | 27 | 37.356 |
| 27 | 723000000 | 256QAM | -6.200 | 28 | 37.356 |
| 28 | 825000000 | 256QAM | -5.400 | 29 | 36.610 |
| 29 | 831000000 | 256QAM | -6.300 | 30 | 37.636 |
| 30 | 837000000 | 256QAM | -6.400 | 31 | 36.610 |
| 31 | 843000000 | 256QAM | -6.000 | 32 | 36.610 |
| 32 | 303000000 | 256QAM | -1.700 | 1 | 38.605 |
| Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
| 0 | 4K | 275600000 | YES | YES | YES | -2.200001 |
| 1 | NA | NA | NO | NO | NO | NA |
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
| 1 | 30596000 | ATDMA - 64QAM | 35.750 | 4 | 6400000 |
| 2 | 38596000 | ATDMA - 64QAM | 39.250 | 6 | 3200000 |
| 3 | 23700000 | ATDMA - 64QAM | 34.250 | 5 | 6400000 |
| Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
| 0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
| 1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
Got .32 today and my ecobee stopped working again. I can't get it connected to the router, I've tried with DHCP and without, no success.
Was working fine before. Anyone know a work around to this?
azar1 wrote:Got .32 today and my ecobee stopped working again. I can't get it connected to the router, I've tried with DHCP and without, no success.
Was working fine before. Anyone know a work around to this?
I set the DHCP lease time to the maximum, then power off the gateway and the ecobee. Power the Gateway back on then wait 5 minutes to power the eco bee back on.
perational