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Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

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Hi I'm having trouble with my Rogers modem possibly and Chromecast tech said i need a different modem.
What do i do now ??

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

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 what modem do you currently have?  It will either be a black CGN3xxx or a white CODA-4582.  The exact model of the black CNG3 variety can be seen on the product sticker at the back of the modem.  Also, of importance at this time is the firmware version that you currently have.  That can be seen on the STATUS page when you log into the modem, listed as the Software Version.  Note that the various CGN3 models are not running a unified firmware version, so, in some cases, if necessary, the end user can either switch modems or request that the trial firmware be loaded on their modem.  Switching up to the CGN3ACSMR which runs the latest production firmware should solve the Chromecast issue.  That can also be achieved by requesting the trial firmware load for your current modem.  

 

To request the trial firmware follow this link  to navigate to the  page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to navigate to the next message composition page. It will already be addressed. 

 

1. Fill in the title with Rocket Modem Trial Firmware Request.
2. In the text area, include your request, including the modem MAC address and Serial number. The modem MAC address and serial number can be found on the sticker at the back of the modem, or copied from the data located in the Status page of the modem when you are logged into the modem.

Send that info to  and you should see a reply later today.

 

When you're logged into the forum, watch for a number overlaying your avatar at the upper right hand corner. Follow the avatar link down to the message inbox to acknowledge the waiver that is required for the trial firmware. When that is acknowledged, you should see the firmware loaded later today or tomorrow. When you know that the firmware has been loaded, reboot or restart the modem. Don't run a factory reset as that will return the modem back to the latest production firmware version for that modem.

Re: Ipv4 not working

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Random IPv4 connectivity on CODA-4582U

 

Router is not consistent, some PCs work, other don't ( no IPv4 connectivity). Called support they reset ip forwarding but still have problems. Currently all phones on wifi works but none of my windows (7 or 10) work.
SW ver is 2.0.10.28T2

Re: Ipv4 not working

Re: installing a vpn on my modem

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Openvpn throttled

 

i have openvpn with two vpn providers. My problems started during this spring, downloads started to become slower and slower then i said maybe its my vpn provider who is throttling me so i went with PIA as they are known not to throttle and are very fast. throttling still occurs. When i do a speed test i sometimes get over 200mbs but the problem happens immediatelly after the speed test when i do the second or third or when i download or browse the internet, my speeds immediately drop to 10-20mbs in speed tests but in actual world usage its between 5-10mbs. I thought the crtc banned throttling so why am i being throttled? Yes i am experienced a bit and i have tried openvpn through modem with firewall enabled  through modem without firewall (bridge) and computer connected directly to it and openvpn on and also through my router that supports openvpn. Please can someone answer why this is happening? I dont even bother calling tech support because they will immediatelly say its my vpn provider plus i recently switched from 250mbs to 1gbps hoping that the vpn issue disapears.it didnt.

Re: change Hitron admin password

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I need help.😓 i been trying to change our routers password. But every time i put the old password it says incorrect current password. I tried to factiry reset it thru site and the device itself but same error. Please help. Thanks in advance. Any help would be appreciated.

Re: installing a vpn on my modem

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I dont think its throttling in my opinion.

 

I also have PIA, and when in use, the speed tests are much slower than compared to the connection just on its own.

BUT.. thats also to possibly be expected.

 

 

Take a comparison of speed tests on speedtest.net.  
Do your standard speedtest of a LOCAL one.
Now take one on a different providers local.
Start choosing locations father away.

All of the sudden your speed starts dropping more and more you move away, or even just to a different provider locally.

As you do these, the routing changes.. and potentially takes much longer/more hops for the data to travel.
And the speed slowing down.

Going through a VPN.. could be increasing the distance/number of hops for the speed tests.
IE: If your choosing LOCAL speed test.. but using the VPN.. it could be going from here.. to a location much father away, then back, etc.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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That seems to have made it work. Thanks.


Re: Rogers Hitron CODA-4582 Hardware

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Hi,

 

Does anyone know if the the latest CODA-4582 modems being given to techs for modem swaps have no black dots on the back? A tech came by on Monday and swore up and down that the modem he was swapping is newer than the one I had with one black dot on the back. This new one had no black dots on the back.

 

I know there were modems with two black dots. I 'm not sure what the second black dot meant. I know the first black dot meant the modem had shielding in it to protect from interference.

 

TIA

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Modem CODA, firmware 32.

Testing MoCA. MoCA has now firmware 20. Before was 11 and I could connect my adaptor but speeds was

very slow 5M. Adaptor was on and of. After installing PoE ( point of entrance) MoCA filter connection was stady

only speed to slow to watch movie from my NAS HD. Now in this new firmware (20) I got connection for few minutes, check speeds was good 11M, but I lost coax connection. Try reboot my adaptor- nothing,

try disable and enable MoCA in the modem -nothing only reboot CODA modem helped to get connection

for few minutes and again lost connection. I believe MoCA in the modem after few minutes frizzes up.   

Re: Rogers Hitron CODA-4582 Hardware

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Woke up this morning and my computer had no internet connection. Checked the back of the CODA-4582 modem and the lights were off on port 4. I tried:

 

1) Re-seating cable

 

2) Plugging the cable for my NAS into port 4 instead

 

3) checking the Advanced section of the modem admin to confirm port is enabled (admin indicates it is "Unlinked")

 

4) rebooting the modem

 

I am on 2.0.10.28T2.

 

Anyone know of any way to fix this? Thanks.

 

Re: Hitron CGN3 Port Forwarding

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Well,

# iptables -t nat -A PREROUTING -p tcp --dport 22 -j REDIRECT --to-port 2222

works well, but I really don't understand why I can't just forward the default port...

Re: Ipv4 not working

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Eagle64 wrote:
How was it fixed?

 Have you tried to reboot the gateway? 

unplug for 2 minute then plug it back in. If that doesn't work you can try a factory reset, but you will have to set everything back up, including Wifi and passwords. 

 

To factory reset you need to press the reset button on the back of the modem down for 15 seconds then release, the modem will reboot.

 

 

Re: change Hitron admin password

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Jan0219 wrote:
I need help.😓 i been trying to change our routers password. But every time i put the old password it says incorrect current password. I tried to factiry reset it thru site and the device itself but same error. Please help. Thanks in advance. Any help would be appreciated.

 

The user name is: cusadmin

password is your Wifi password, if you cannot remember your WiFi password then you can do a factory reset then set everything up from scratch. When you do a factory reset you have to go through the set up process, whatever password you set for the WiFi will also be the password to log in to the modem. Lastly you can call Rogers tech support and ask them to change the password if you are authorized on the account.

 

 

Re: Rogers Hitron CODA-4582 Hardware

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Webslinger wrote:

Hi,

 

Does anyone know if the the latest CODA-4582 modems being given to techs for modem swaps have no black dots on the back? A tech came by on Monday and swore up and down that the modem he was swapping is newer than the one I had with one black dot on the back. This new one had no black dots on the back.

 

I know there were modems with two black dots. I 'm not sure what the second black dot meant. I know the first black dot meant the modem had shielding in it to protect from interference.

 

TIA


On the back of the modem can you post the model number, does it say CODA 4582U? or when you log in to the modem it should show the model number, CODA 4582U is newer than the CODA 4582.

Either way if it really bothers you, you can goto the Rogers store and swap the modem.

 


Re: Rogers Hitron CODA-4582 Hardware

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ed1234 wrote:

Woke up this morning and my computer had no internet connection. Checked the back of the CODA-4582 modem and the lights were off on port 4. I tried:

 

1) Re-seating cable

 

2) Plugging the cable for my NAS into port 4 instead

 

3) checking the Advanced section of the modem admin to confirm port is enabled (admin indicates it is "Unlinked")

 

4) rebooting the modem

 

I am on 2.0.10.28T2.

 

Anyone know of any way to fix this? Thanks.

 


Considering the steps you already tried there is only two options left, factory reset, or swap the modem at your local Rogers store. Since you tried you NAS with a different cable that rules out a device or cable issue.

 

Re: Ipv4 not working

Re: Rogers Hitron CODA-4582 Hardware

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gp-se wroteSmiley Tongueost the model number, does it say CODA 4582U? or when you log in to the modem it should show the model number, CODA 4582U is newer than the CODA 4582

Thank you. I have the U version.

 

Hardware Version1A

 

 

Any differences between this and the 4582?

 

At least I'm not getting 0.02 Mbps 1hr after rebooting anymore with the new modem.

Re: Rogers Hitron CODA-4582 Hardware

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Webslinger wrote:

gp-se wroteSmiley Tongueost the model number, does it say CODA 4582U? or when you log in to the modem it should show the model number, CODA 4582U is newer than the CODA 4582

Thank you. I have the U version.

 

Hardware Version1A

 

 

Any differences between this and the 4582?

 

At least I'm not getting 0.02 Mbps 1hr after rebooting anymore with the new modem.


 

U is the newer "unbranded" version, it just means it doesn't have the Rogers Logo on the hardware anymore.

 

Hitron CGN3 not connecting to DS frequency

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Hey guys,

My issue is pretty much in the title. My internet has cut out multiple times over the past few days and I'm just getting a blinking downstream frequency light. No other lights are on when this happens. Is there anything I can do to attempt to recconect the modem? I've tried resetting the router and checked all of the cable to make sure nothing is disconnected by accident. Nothing has worked.

Thanks guys.
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